State Farm® Insurance Agent JoEllen James

"Joellen had been my agent for the last 5 yrs and i cannot speak highly enough about her. She has always been there for me and has gone to bat with me a couple of times. She’s had my son in her office when he was a new driver. She explained to him the importance of insurance etc. I believe that his has made him a better driver. She has gone above and beyond for my family and if I could give her 6 stars I would!"

"UPDATE #2: See below for background. It is now MAY2022 since our water loss... that's 285 days ago (9 months). Even though your policy states they will cover living expenses for 24 months, State Farm will arbitrarily decide to end that coverage when they determine the repairs should have been completed (MARCH 15TH in our case). The repairs were not completed to their pre-determined timeline (or mine for that matter). The 1st referred restoration company broke our fridge in the demo among other inconsistencies with billing - so we moved on to the 2nd company referred, they quit (on a Friday night) after several monetary disputes with SF Claims Specialist and apparently their response delays were too slow for SF (unbeknowst to us - we just thought the slowness was normal for the industry)... so here we sit - with the 3rd referred restoration company. They are indeed slower than molasses in January. I have lower kitchen cabinets now, but no drawers, no doors, no counters, no "real" sink, no appliances... >>>MY RECOMMENDATIONS TO ANYONE READING THESE REVIEWS. • 1 • Find a *STRONG* State Farm agent that can stand up to these misogynistic Claims Specialists... JoEllen was unable to fight for our side and they all just completely railroaded us... (or choose another company altogether). • 2 • HIRE A PUBLIC ADJUSTER as soon as the issue it happens - it's too late for me - but save yourself. They would've been able to fight for me. But don't you worry - I have received a few things in a timely manner... a notice from SF that my home owners insurance rates have increased along with several letters and brochures on "how to prevent unexpected leaks in your home" from them as well - which is *definitely* comforting as a SF client for over 25 years with SEVEN policies with SF. Yes, I am extra mad today, I just got over a case of food poisoning this week... because I am cooking meals at a friend's house on the weekend then rushing them home to put in our dorm room sized mini fridge for the week... I guess the little fridge couldn't bring the food down to a safe temp quick enough because it's already hot in Phoenix sooooo YEP - food poisoning. Lesson learned and back to protein shakes. I have missed cooking for my family holidays mostly and both of us have now had to get second jobs to pay for the additional unexpected expenses. Like a good neighbor... build a fence. UPDATE: We had a water loss in AUG2021 (while we were on vacation with a housesitter) and mostly due to claim specialist errors and staffing changeover… it’s been a constant battle to rebuild the kitchen to pre-loss state. We are currently at 200 days of washing dishes in a wash basin, on a concrete floor, one short piece of counter held up by a 2x4, and no lower cabinets… basically demo state. So while they will sell the policies, it can be difficult to use them for larger events beyond a fender bender. OUTDATED: JoEllen takes time to review our policies to make sure we are getting the best coverage for good rates."

"I have never written a review but couldn't pass up giving a shout out to Stacey Schulte as she is an absolute "ROCKSTAR”! Stacey has gone above and beyond to help answer all my questions and provide me with exceptional service. Both JoEllen and Stacey have been a pleasure to work with."

"I typically do not write reviews but in this case and given the current level of customer support and overall service that we are living with I had to highlight Stacey and JoEllen's superb level of service. I have several auto and home policies and each time I have need some help or follow-up Stacey has always been available or has responded within the day. I have bounced from insurance agency to agency looking for the level of professionalism provided by Stacey and JoEllen. Thank you and keep up the great work."

"Stacey S is amazing! I switched agents to JoEllen because of how friendly and helpful Stacey was when I first called. She has gone completely above and beyond for me and my family and getting us amazing rates. She is very professional, knowledgeable, and she is also hilarious! I am so thankful to have such a great team backing us! Thanks Stacey!"

"Jo Ellen is a true professional!! She navigated and helped me through a difficult situation to restore my property in “good standing “. She is an asset to her company and I am proud to know her over 20 years doing service work for her clients!! Have a great year Jo Ellen!!"

"To say "You Have a Friend in the Insurance Business" would sound like a cliche, but in this case it's true. I can not overstate my confidence and ease of heart over the years with the honesty and helpfulness of JoEllen with every question, claim or turn of events. Honestly I will say that I will never change to another Insurance company as long as she is our agent!"

"It is nice to have an agent that is local to handle insurance. Stacey is very friendly and professional. We appreciate the help she gave us and the time she took to get us set up with our home and auto policies. Very happy to find we were able to save on our premiums. We highly recommend them for insurance needs."